The agreement, in plain words.

Who can use CloudWink.

You must be at least 13 years old, or 16 where local law sets that minimum for online services, and able to form a binding contract. An account belongs to one person. You are responsible for what happens under your account, so keep your password and your device unlock secure, and turn on a second factor if your data warrants it.

What the service does.

CloudWink stores the photos, videos, audio and PDFs you upload without compressing them, shows them in a private library, lets you group them into albums, and lets you create album share links with limits you choose. The mobile apps also offer a Locked folder gated by device authentication, a 30-day Trash, duplicate detection, a one-time Google Drive import, and optional notifications. The web experience is a preview and is not a live account interface.

Your content stays yours.

You keep every right you have in what you upload. You give us only the licence we need to run the service for you: to store, copy, transmit and display your files to you, to generate thumbnails and poster frames, to detect exact duplicates, and to deliver files to the people you share an album with. We do not use your files to advertise, to train models, or for any purpose other than operating CloudWink. The licence ends when the file is deleted, except for copies in backups that age out on the schedule in the privacy policy.

What you must not upload or do.

These rules exist so the service stays lawful and usable for everyone, and we enforce them.

• No child sexual abuse material. This is a permanent ban with no appeal, and we report confirmed material to the competent authorities.
• No content you have no right to store or share, no malware, no content that is illegal where you are, and no use of sharing to harass, threaten or expose another person’s private information.
• No reselling CloudWink storage, no automated bulk uploading designed to exhaust capacity, no probing or attacking the service or another account, and no attempt to bypass quotas, download limits or rate limits.
• No use of a share link to distribute content at a scale intended to consume the service’s download capacity.

Sharing is your decision, and your responsibility.

A share link is a key: anyone who has it, and the password if you set one, can open the album. Choose an expiry, set a password for anything sensitive, and send links through channels you trust. Revoking a link stops new downloads; URLs already issued may keep working for up to a minute, and nothing can recall files someone has already saved. You are responsible for what you share and with whom.

Storage, quotas and limits.

Each plan carries a storage quota and a daily download allowance, both enforced by the server.

• Free: 10 GiB of storage and 1 GiB of downloads a day. Starter: 100 GiB and 5 GiB a day. Plus: 400 GiB and 15 GiB a day. Premium: 1 TiB and 50 GiB a day.
• Supported types are JPEG, PNG, WebP, HEIC/HEIF, MP4, QuickTime, MP3, M4A and PDF. Declaring a file type is not malware inspection.
• Above every account sits a service-wide daily download ceiling that protects the platform from runaway cost. When it is reached, download links pause and resume at the next UTC day boundary.
• Going over quota blocks new uploads. It never deletes anything you have already stored.

Plans, prices and billing.

Paid plans are auto-renewing subscriptions bought inside the app through the Apple App Store or Google Play, not from us directly.

• Prices in US dollars: Starter $1.49 a month or $14.99 a year; Plus $4.99 a month or $49.99 a year; Premium $9.99 a month or $99.99 a year. The Free plan costs nothing. Your store shows the price in your currency, including any tax it collects.
• Payment is charged to your Apple or Google account when you confirm the purchase.
• Subscriptions renew automatically for the same period unless you turn off auto-renew at least 24 hours before the current period ends. The renewal charge is taken within the 24 hours before the period ends.
• Manage or cancel at any time in Settings on iOS under your Apple Account subscriptions, or in the Google Play app under Payments and subscriptions. Deleting the CloudWink app does not cancel a subscription.
• Cancelling stops the next renewal. Your plan stays active until the end of the period you already paid for, then the account returns to Free.

Refunds.

Purchases are processed by Apple and Google, so refunds follow their policies and we cannot issue them ourselves. Ask Apple through Report a Problem, or Google through the Play refund process. Nothing here limits any refund or cancellation right you have under consumer law, including a statutory withdrawal right where one applies.

Changing plans and prices.

Upgrades take effect as your store applies them, with the store handling any proration. A downgrade takes effect at the end of the period you have paid for. If your library exceeds the quota of the smaller plan, uploads stop until you free space, and nothing is deleted for being over quota. If we change a subscription price, we will give notice before the change, and your store will ask for your agreement where its rules require it.

Referral credits.

A referral pays 5 GiB to both accounts, and only once the invited account has stored a file within 30 days of applying the code. Each credit lasts 12 months and then lapses, which reduces the quota by the same amount without deleting files. A code can be applied only within an account’s first 7 days and only once. Inviting earns at most 25 GiB in total, ever. Credits have no cash value, cannot be transferred, and can be withdrawn where a code is used abusively.

Advertising on the Free plan.

Paid plans carry no advertising. The Free plan is described as ad-supported because advertising may be introduced on it in the future; no third-party advertising is shown today. If that changes, we will update these terms, the privacy policy and the store disclosures before it ships.

CloudWink is not your only backup.

We run backups for our own recovery and we take durability seriously, but no storage service should be the only copy of something irreplaceable. Keep your own copy of what matters. To the extent the law allows, we are not liable for loss of data, and this is the clause that says so most plainly.

Availability and changes to the service.

We do not promise uninterrupted availability. Maintenance happens, third-party infrastructure fails, and protective limits can pause downloads. We may add, change or withdraw features, and we may set or adjust technical limits, including per-file size, supported types and rate limits. If we withdraw something you paid for, you may cancel and seek a refund through your store.

Suspension and termination.

We may suspend or terminate an account that breaks these rules, is used unlawfully, or puts the service or other users at risk; serious cases, including child sexual abuse material, are immediate and permanent. Where circumstances allow, we give notice and a chance to correct the problem. You may stop at any time by deleting your account in the app, which is permanent and erases your files on the schedule in the privacy policy.

Copyright complaints.

If you believe content stored on CloudWink infringes your copyright, email support@cloudwink.pro with the work concerned, the share link or location, your contact details, and a statement that you are the rights holder or authorised to act. We remove or disable access to infringing material, tell the account holder, accept counter-notices, and terminate accounts that repeatedly infringe.

Disclaimers and liability.

CloudWink is provided as is and as available, without warranties beyond those the law requires. To the extent permitted by law, our total liability for any claim relating to the service is limited to the greater of the amount you paid us for CloudWink in the 12 months before the claim, or fifty US dollars, and we are not liable for indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited, including for death, personal injury or fraud, and nothing limits the mandatory consumer rights of your country of residence.

Indemnity.

If your content or your use of CloudWink causes a third-party claim against us, you agree to cover the reasonable costs of defending it, except where the claim arises from our own breach of these terms.

Apple App Store terms.

For the iOS app these additional terms apply, as Apple requires.

• This agreement is between you and CloudWink only, not Apple. Apple is not responsible for the app or its content.
• Apple has no obligation to provide maintenance or support for the app. Support requests go to CloudWink.
• If the app fails to conform to any warranty that applies, you may notify Apple and Apple will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation.
• CloudWink, not Apple, is responsible for product liability claims, claims that the app fails a legal requirement, and claims that the app infringes intellectual property rights.
• You confirm you are not in a country subject to a US embargo or designated as terrorist-supporting, and are not on a US prohibited-party list. You must comply with applicable third-party terms, including the Apple Media Services Terms and Conditions.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Google Play terms.

For the Android app, purchases are processed under Google Play’s terms and Google is not a party to this agreement. Your use of the app must also comply with Google Play’s policies, and cancellations and refunds are handled through Google Play.

Governing law.

These terms are governed by the laws of Pakistan, and the courts there have jurisdiction, without removing any protection you have under the mandatory consumer law of your country of residence.

Changes to these terms.

These terms were last updated on 24 September 2026. We will give notice in the app or by email before a material change takes effect. Continuing to use CloudWink after that date means you accept the updated terms; if you do not, delete your account.