A LITTLE HELP, RIGHT HERE
Let’s get you back to your library.
An upload is not finishing.
Check your connection, available storage and the upload queue for an error. Keep the app open while reviewing progress. If the issue continues, note the file type and the message shown.
A shared album will not open.
The link may have expired, been revoked or reached its download limit. Ask the owner for a new link. Password-protected albums also need the correct password.
You need help with your account.
Use the sign-in recovery options in the app. For a support request, include your platform and a description of the problem. Never send your password or a private share token.
Contact CloudWinkYou want to remove your account.
The app includes a permanent account deletion flow in account settings. Read the instructions before confirming.
Account deletion instructions