Your account. Your decision.

Before you begin.

Save any files you want to keep. Account deletion is permanent and removes your files, albums and shares. It cannot recall copies other people have already downloaded, and it does not cancel a subscription bought through the App Store or Google Play.

Delete from the app.

Open your account settings, choose Delete account, type DELETE when prompted and confirm. Follow the app’s current instructions and wait for a successful response. If the app reports an error, do not assume deletion completed.

What is deleted.

Confirming ends app access immediately. About twenty minutes later, once download links already issued have expired, the erase runs.

• Every stored version of your files, including the Locked folder and anything in Trash.
• File and album metadata, thumbnails and poster frames, share links and sharing activity.
• Your device registrations and push tokens, notification settings and referral records.
• Your sign-in record, so the email address can no longer be used to reach the account.

What is kept, and for how long.

Two things outlive the erase, both bounded and neither usable to restore your library.

• Database backups hold a rolling 35-day point-in-time window, so deleted records can persist there for up to 35 days before ageing out.
• Request and access logs, which contain no file content, are kept for 14 days.
• A minimal record that the account was closed, so an old sign-in token cannot recreate it.

Cancel your subscription separately.

Deleting your account does not stop a subscription. Cancel it on iOS in Settings under your Apple Account subscriptions, or on Android in the Google Play app under Payments and subscriptions. Cancel before deleting, or the store will keep billing.

Cannot access your account?

Use the sign-in recovery options in the app first. If you still cannot get in, email support@cloudwink.pro from the address on the account and ask for deletion. We confirm control of the account before acting, and we answer within the time your law allows.